Shipping policy

We are committed to providing you with the best possible shopping experience, including prompt and reliable shipping. Please read our shipping policy carefully to understand how we handle shipping and delivery of your orders.  

Orders are typically processed with 3-5 business days from the date of purchase. Processing times may vary during peak seasons or due to unforeseen circumstances, but we strive to process your order as quickly as possible.  We offer various shipping options, including standard and expedited shipping, depending on your location and the products you order. You can choose your preferred shipping method during the checkout process.Shipping rates are calculated based on the weight, dimensions, and destination of your order.

You can view the shipping costs during the checkout process before finalizing your purchase. While we make every effort to meet estimated delivery times, please understand that shipping delays can occur. We are not responsible for delays caused by circumstances beyond our control, such as customs inspections, natural disasters, or carrier issues.

In the unlikely event that your order is damaged or lost during transit, please contact our customer support team immediately. We will work with you to resolve the issue and initiate any necessary claims with the shipping carrier. If you have any questions or concerns regarding our shipping policy or the delivery of your order, please don't hesitate to contact our customer support team at lucia@smokeshowco.com